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Privacy Policy

Last updated: August 16, 2026

1. Information we collect

El Centro Plumbing Pros ("we", "us", or "our") collects information you give us directly when you call, email, or submit the free estimate form on this website. That includes:

  • Your name and contact details (phone number, email address)
  • The service address or city where work is needed
  • A description of the plumbing problem and the service you are requesting
  • Records of our communication with you, including call notes taken during phone triage
  • Payment information, processed by third-party payment providers rather than stored by us

We also collect standard technical information through the website, such as pages visited and referring site, in aggregate form.

2. How we use your information

  • To provide, schedule, and complete plumbing services in Imperial County
  • To respond to estimate requests, questions, and emergency calls
  • To dispatch the right plumber with the right equipment based on your description
  • To send service follow-ups, invoices, and warranty information
  • To improve how we handle calls, dispatch, and the content on this site

3. Information sharing

We do not sell your personal information. We may share information with:

  • Plumbers and staff working on your job
  • Service providers that support our operations, such as scheduling, form handling, and payment processing
  • Professional advisors such as accountants or legal counsel
  • Authorities when we are required to by law

4. Form submissions

The estimate form on this site is delivered through a third-party lead-capture service that forwards the submission to us by email. Submissions are filtered for spam and are not used for advertising by that service.

5. Data security

We use reasonable administrative and technical measures to protect the information you share from unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

6. Your rights

California residents may request access to the personal information we hold, ask that it be corrected or deleted, and opt out of marketing communications. To make a request, contact us using the details below. We do not sell personal information, so there is nothing to opt out of on that front.

7. Cookies and analytics

This site may use cookies and similar technologies to understand how visitors use the pages so we can improve them. You can set your browser to refuse cookies or to alert you when one is being set. Blocking cookies does not prevent you from using the site or contacting us.

8. Children's privacy

This website and our services are intended for adults. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this policy from time to time. The revised version takes effect when it is posted to this page, and the "last updated" date above will change.

10. Contact us

Questions about this Privacy Policy? Reach us at:

760-509-2525